FiberGeneration

Microsoft SMS : the Stupid Me-too Strategy

Microsoft has just launched its Windows Mobile Apps online store, apparently (you bet) to compete against Apple' s AppStore for the iPhone.

As I've both an iPhone and a PocketPC, I can do head-to-head comparison. I swear, it's not because I'm an Apple Fanboy, but the AppStore rocks and the WinMobApps sucks. A matter of product design, of course : the user experience per se, with the integration of the store into a global solution, the ease-of-use, etc.

For instance, the Microsoft store requires you to install Silverlight, to enable the caroussel type of product selection. Guess what : this feature is embedded into Mac OS X (ever heard of CoverFlow ?)...

That is a pretty stupid strategy from the guys in Redmond (another one ? ;-), proving that Microsoft is struggling like hell to stay... alive.

Funny MacDailyNews take on that one : "Any day now, we expect a post-liposuction Ballmer to show up at some trade show dressed in jeans and a black mock turtleneck saying "Boom!" a lot."

ROTFL (Rolling On The Floor Laughing) Seriously ;-)

Here's an ATM machine' s screenshot, captured last night in downtown Pau. What a brilliant customer experience, is it ?!!!

For you geeks reading this blog, here's the MS Windows' s error message :

Question : Who the heck developed this mission-critical app ?

Next question : When the hell will the big guys (hey, you're seeing a large bank here) realize that Windows really sucks ?

"Fete du Tres Haut Debit" Running Notes

Yesterday in Mortain, a beautiful small town a few miles away from the Mont St Michel,was the 3d Ultra-Broadband Conference, held by the french optical cable manufacturer ACOME.

Here are my running notes, as is - means no re-writing * ( my personal comments under brackets ) :

Regis Paumier, CEO, ACOME. keynote speech :

- CETHD Center of Expertise for Ultra Broadband : 1,000+ visitors to date (note : opened mid 2007)

- there are many issues with Quality and Maintenance (on optical networks, FTTx)

- key issue in France (on FTTH) : rural environment.

Ms. Agnes Huet, President, Comptoir des Signaux. market survey by the FTTH Council Europe :

- FTTx networks Business Model :

a) OpenAccess is mandatory

b) Operator vs. End-User : capacity becomes commodity; extends potential services; puts the End-User at the center of the market.

- User-oriented solutions : puts the End-User at the epicenter of the system : dynamic bandwidth allocation, dynamic services allocation.

- Open Access / Open Networks not widely adopted in France : very few existing networks allow such services.

- xPON infrastructures limit Open Access systems.

- Collectivities want to : investigate all potential solutions; model contribution and ROI.

- Collectivities claim they don't have visibility on those solutions (hence the need for permanent live show-rooms).

Yves Le Mouel, President, French Federation of Telecoms (i.e. : Operators) :

- FTTH in France : need 100k new subscribers per month to be considered "mainstream";

- Investments : estimation = 10 Billions euros over 10 years (see recent announcement by SFR - link in french);

- New Business models must be invented, because based on abundance of bandwidth and services;

- the key question is : how to deploy a complex infrastructure to deliver services the simplest way (note : hence the need for a complete paradigm shift. Think Different);

- how FTTH will win by 2012 : the Killer App.

- the Killer App : images, video, online gaming, music, unlimited storage (read : Cloud Computing);

- services : teleworking, telemedicine, teleassistance, telemonitoring, online shopping;

- QoS : PnP, Easy2Go, AlwaysOn.

- avoid the Digital Divide : think Geography, Social, residential customers vs. enterprises...

- issues to be fixed : evangelisation, training & education of networks' deployment professionals (comment : good to hear that from the operators themselves);

- this represents more than 100,000 jobs (comment : good to hear that one too. I personally claim FTTH is a unique opportunity for new jobs and businesses creation, since months);

- target FTTH France 2012 : 3-Mo new subscribers per year. Same as ADSL. (comment : on this one, I slightly disagree : ADSL is easy to deploy, because it uses an existing infrastructure. FTTH : you need to install at least the last mile).

Thierry Houdart, Deployment Director, Axione (ETDE groupe Bouygues). an innovative solution for optical cable deployment :

- install the optical cable along the low-voltage power distribution network;

- speed : up to 1-km per day, by 2 technicians;

- no traffic disruption (road, power, telecom, etc.);

- capillarity : the fiber cable can go right to the end-user;

- infrastructure' cost : divided by a factor of 2 to 3 compared to existing traditional solutions, e.g. buried cables;

- green deployment : lower the CO2 emissions by 50%.

My personal take (this time w/o brackets, because it's a pretty crucial point ;-) : I assume the cost of deployment with this new solution is less than 30€ per meter, all together - site survey, components, installation, etc. Let say we can achieve 15€/m : a fantastic quantum leap for FTTH. 

This solution is a true paradigm shifting one anyway : the split of the cost of deployment is no longer 80% civil work and 20% components + instal; it is now 20% civil work and 80% components + installation. On top, it's an eco-friendly solution. Fiber finally goes Green. Brilliant.

* I wish I could capture notes this way ;-)

Say Goodbye Farewell To The Luciole

Rumor confirmed by a source who was dealing with Sunrise Telecom (SRT) on a *advanced fiber monitoring system* : SRT's Swiss-based subsidiary is no longer part of the company.

Broadband Washroom

The lovely city of Pau is truly The Broadband Country. See this hand dryer in the restrooms at the Pau airport. The Dyson Airblade™. It wipes your hands dry in a matter of seconds, the time for you to realize that it's done. When hygiene and fun meet. That's innovation, Folks !

For more details on the Airblade™, go here.

You may read the whole "Why Airblade" section : it's a pretty nice lesson of product marketing.

Also, the Customer Service part is a model. I never thought hands drying could be so interesting.

Marketing 101 : The Street Rules

You know your product is reaching Mainstream when you see it on 4x3 ads in the streets.

"Second Life: Virtual Worlds and the Enterprise"

A must read essay that I've discovered today whilst surfing on Bruno Giussani' s LunchOverIP blog : "Second Life: Virtual Worlds and the Enterprise", by Susan Kish. It was published last year, but it's still pretty valid and useful for those of us who want to better understand what are the possibilities offered by the Virtual Worlds in the Enterprise.

Download PDF here.

Three posts by Seth Godin I should have written myself

It's about marketing, business development, selling, customers, and us.
First, read "Self promotion", then continue with "The first rule of b2b selling", and finish with "What do you know?".
Now you've got the top-3 rules for a successful business.

JDSU vs. EXFO : Something Really Going On ?

Some Spanish folk has been googling for "exfo jdsu". Maybe for some competitive analysis purpose ? *

* in this case, dear FiberGeneration reader from Madrid : go to otdr.com, and buy Agilent gear. Still the best out there.

JDSU vs. EXFO : Why It Doesn't Make Sense. And Why It Does.

Wow. This recent post is becoming such a hit that I'll have to update my top-ten most popular list (by the way, does it mean the shorter post the better hit ? ;-)

Here's the comment I left on NyquistCapital earlier today :

"I’m not convinced at all that it would make a lot of sense from a pure industrial perspective. Except a very few boxes in EXFO’ s product lineup, JDSU has it all. No need to add doublons to an already up & runing one-stop-shopping center. Maybe EXFO has some neat new technologies for emerging 40G or else, but JDSU has enough resources to do innovative R&D.

The only reason why JDSU should buy EXFO is to take over their North America installed base (plus a couple of key accounts here and there in EMEA).

Then, the acquisition makes sense. EXFO would be wipped out from the marketplace, full stop. Which would make the T&M landscape a bit more clear : three major players - Agilent, JDSU, Anritsu, plus an emerging one : Fluke/Tek.

The true Telecoms Test Powerhouse is this one : Danaher. Fluke + Tektronix. They cover the whole spectrum, with customer-friendly solutions.
My advice : if there is one single player to watch in the T&M field for the years to come, it’s Danaher."

Let's have a look at the actual financial situation of our two favorites gamble players of the day :

JDSU : $10.41, Market Cap: $ 2.28B (source : Yahoo!Finance)

EXFO : $4.35, Market Cap: $ 300.05M (source : Yahoo!Finance)

EXFO is small enough for JDSU to buy it without that much hurdles. Let's assume the objective of the deal is for JDSU to take over the north american positions (read : customer base - e.g. Verizon) of EXFO. $ 600M the NA marketplace is definitely not a big deal for JDSU's investors.

JDSU vs. EXFO : Rumor Confirmed (?)

Digging into the FiberGeneration' s stats of the day, it appears that more than one guy from Quebec, Canada, searched Google for JDSU + EXFO. Hum. Something in the air there, isn't it ?

Doing Product Marketing The Web 2.0 Way

Remember Zattoo ? The beta is available since a couple of days only, and people start googling for "zattoo for iphone". See here.
Would I be part of the Product Marketing team at the startup, I would immediately digg a little bit further : someone searching something so specific is a potential user. Or a potential rival. Actually, it doesn't matter, because IMHO the equation is simple : search = opportunity.
That's what most of the french businesses don't understand with the Web 2.0 : it helps you developping new products faster and better, for specific needs and/or applications and/or end-users.

" Looking for IPTV? Then move to France. "

This article, by Ray Le Maistre, International News Editor at the mandatory Light Reading, demonstrates once again that my country (France. You know, the little old piece of european land ruled by a superb showman) is truly leading the Telecoms World. But nobody here knows it, including our Emperor, ooops sorry, er. President, unfortunately.

Your Best Marketing Friend : Google

To those of you who still think you need to pay hundreds of bucks to a PR agency for ensuring your visibility on the Web, you may think again. See this : somebody somewhere was searching Google for "optical networks contracting"; outcome : Fibergeneration came number one in the list, with this post.

Lesson : Seth Godin is right. First thing to do this year : Google yourself.

Ma Gray Has You By The Calls *

The old story about Alexander Graham Bell stealing ideas for the telephone from someone else resurfaces, with a new book due to be on the shelves on Jan. 7.
Quote Yahoo! : In "The Telephone Gambit: Chasing Alexander Graham Bell's Secret," journalist Seth Shulman argues that Bell — aided by aggressive lawyers and a corrupt patent examiner — got an improper peek at patent documents Elisha Gray had filed, and that Bell was erroneously credited with filing first.

If you are interested in learning more on this long-lasting dispute " Who Really Invented the Telephone? ", the Telephone Tribute report here has the answer(s).
More on Shulman's perspective in the article here.

* original quote found on Wikipedia.

Post-scriptum : this story makes me think about my own idea. What if, in 100 years from now, somebody else than me will be credited for the reinvention of the Test & Measurement industry ? Well, I have the answer (al)ready : no one cares about T&M ;-)

Photo credit : Per Hardestam. Photo available on Stock.xchng here, royalty-free as usual.

Leveraging On A Waste Of Time

Formula One champion Fernando Alonso just signed up a 2-years contract with the french team Renault Sports, which he left at the end of 2006 to join the Brits of McLaren.

The 2007 season was kind of a disaster for Alonso, who couldn't become F1 World Champion for the third time in a row because of some conflict with his own teammate, the young Lewis Hamilton.
The question is : did Alonso lost a year at McLaren ? Did Renault lost a year too, not being in the top-3 teams this year ? Answer is : not at all. Fernando Alonso has had the unique chance to learn a lot about another team, another philosophy, another strategy. Renault Sports has had the opportunity to test different technical solutions to overcome its interim misfortune. Combining both experiences will bring both of them to the next level.

What's the point ? This : change the names for whoever you want in your own business, and you'll understand why sometimes companies let their best people go to the competition for a while and then bring them back home.

Me Too

Ten years after leaving my own firm to do something else, I'm back in the Fiber Optics Training & Consulting business. Since Monday this week, I'm in charge of the creation of a ad-hoc subsidiary at a 20-yrs old / 50-people / fast-growing company here in France.

It's a little bit strange to me : I'm paid to do what I haven't had the chance to achieve with my own firm ten years ago.
The good news is : today, the market is there (thanks to YouTube, Facebook, and MSN), the customers are there, and the tools are there (thanks to the Internet and the Web 2.0).

And thanks to those ten years out of this particular business, I've learned so many different things myself in so many different domains that I'm more capable to run this business successfully than in the 90's.
For instance, this : today, I've been working at Production, assembling and testing fiber patchcords. For the first time since 1983 when I first put my fingers around an optical fiber, I've been shaking. I was afraid of breaking the fiber whilst stripping it. Now I understand my attendees fifteen or ten years ago, when they were shaking and I was saying "come on guy, look at me, am I shaking ?"...

Over the last ten years, I've learned a lot of things, for sure. Maybe the most important one is humility.

 

FTTH and Economic Development

This week could be the Week Of Broadband here in Europe, with the Apple+O2 deal on the iPhone in the UK, with ECOC'07, the european Fiber Optics conference & tradeshow in Berlin, Germany, and with Odebit'07, the Broadband conference in Paris, France.

Let's take this opportunity to go back to the fundamentals : why fiber is the only medium of choice when it's about delivering multimedia content instantly -  Here is an excerpt of the FTTH Council' s Feb.07 report : "Fiber To The Home, Advantages of Optical Access " :

Common sense suggests that communities with plentiful, reliable bandwidth available will do better than those without. FTTH-powered bandwidth is essential for:
•  Hometown businesses competing in a global economy.
•  Professionals and others who work at home.
•  Quality of life provided by online entertainment, education, culture and e-commerce.
•  Special services for the elderly and for shut-ins.
FTTH thus helps define successful communities just as good water, power, climate and transportation have defined them for millennia.

That’s obviously so for greenfield developments – the data, in previous sections of this report, show that fiber-equipped homes and offices sell faster, and command a price premium over real estate developments without fiber. But what about existing communities? Direct comparisons are admittedly difficult because FTTH has not been widely available until recently, but virtually all of the real-world economic studies have borne out the predictions; none has suggested otherwise.

By far the most comprehensive look at broadband’s impact is a 2005 study by William H. Lehr, Carlos A. Osorio, and Sharon E. Gillett at the Massachusetts Institute of Technology, and Marvin A. Sirbu, from Carnegie Mellon University. It was funded by the Economic Development Administration of the U.S. Department of Commerce and by the MIT Program on Internet & Telecoms Convergence (http://itc.mit.edu). The study found that broadband enhances economic activity, helping to promote job creation both in terms of the total number of jobs and the number of establishments. Broadband is associated with growth in rents, total employment, number of business establishments, and share of establishments in IT-intensive sectors.

There are also numerous case studies, comparing specific communities before and after public investment in broadband. A few examples:
•  One early study, of a municipal fiber network built in 2001 in South Dundas, Ontario, showed substantial benefits. It was prepared for the UK’s Department of Trade and Industry.
•  A 2003 study by D. J. Kelley comparing Cedar Falls, Iowa, which launched a municipal broadband network in 1997, against its otherwise similar neighboring community of Waterloo. Cedar Falls bounded ahead of its neighbor.
•  More recently, Ford and Koutsky compared per capita retail sales growth in Lake County, Florida, which invested in a municipal broadband network that became operational in 2001, against ten Florida counties selected as controls based on their similar retail sales levels prior to Lake County’s broadband investment. They found that sales per capita grew almost twice as fast in Lake County compared to the control group.

Similar patterns have emerged for communities using FTTH provided by private enterprise. Fort Wayne, Indiana, has taken good advantage of a Verizon FiOS investment there, for instance. And in February 2007, two big studies of housing sales in Massachusetts – where FiOS is coming on line in numerous communities – show a startling recovery. Sales are up, and prices are down only slightly (after a decade-long rise that makes housing there among the most expensive in the United States).

The data are clear and consistent: FTTH, whether provided by private or municipal organizations, is an economic plus for all communities, and an outright boon for many.
FTTH and Economic Development FTTH helps define successful communities just as good water, power, climate and transportation have defined them for millennia.

FTTH Council website here.
Full report here.

Also a must-read, the american online magazine Broadband Properties. Its baseline : "Building The Fiber-Connected Community".

Frequent Flyer ? Think Again.

" For the hundreds of climate-change activists who have camped out near Heathrow Airport for the past week, there is only one way to reduce the carbon footprint of aircraft: Stop flying so much. " 

Must we quit flying to save the planet? the article published yesterday on the Seattle Time, by Mark Rice-Oxley is a must-read for all of us, especially those whose wallet sports one or more Gold/Platinum/Whatever-metal frequent flyer card.

Here's the conclusion :

[He noted that] 45 percent of all flights in Europe are less than 310 miles. "The French and Germans are showing that if you invest in good railways, you can persuade people to travel by rail and not by air."

But it's not only about leisure travel. Business travel makes up, by some estimates, 40 to 50 percent of all air travel. One element of the British OMEGA project is a study that looks at how business can reduce its aviation carbon footprint.

Keith Mason, who is leading the study, said it involves persuading businesses to measure the carbon they consume, choose flights that are not just the cheapest but are least environmentally damaging, use rail when possible and make greater use of videoconferencing and Internet solutions.

"We are aiming to come up with a range of practical tools that will help companies start managing their carbon consumption," Mason said. He noted that one company, PricewaterhouseCoopers, has introduced an internal "carbon budget" whereby its 1,000 top travelers must reduce their CO2 footprint by 20 percent.

Some experts think similar personal carbon budgets — rationing — may be the solution.

"It's too late for voluntary mechanisms," Anderson said. "Carbon allowances are the only fair way to deal with this."

I wonder if I would still be able to collect 150 boarding passes in a year, as I did back in 2000.
On the other hand, flying every two days or so is exhausting - ask your captain the next time you get in an airplane. And opportunities to create new businesses out of this new situation (i.e. Global Warming) are tremendous...
 

Netflix: How to build a killer community

It's Crossing The Chasm at the Web 2.0 Age. Read Webware' Harrison Hoffman report here.

Dr House : Teamworking At Its Best

Yesterday, I had a diner with a fairly young entrepreneur, involved with some high-tech firm in the US. Among other things, we discussed a little bit about team-working. For me, after so many years in business, team working is the only solution to move ahead and progress.

I've had the chance to learn it at the very beginning of my career, at my first position with the French Railways, back in the early 80's. We were a team of *only* three people in a Division of hundred, but we were the most productive ones. The reason : the three of us were like the pieces of a puzzle, fitting perfectly well together whilst featuring some overlap in our personalities, making our team strong and indefeasible (almost like the Fantastic Four, although we didn't have a The Thing with us). There was the Rational Thinker (my friend Bernard M., now a masterpiece at french ISP NeufCegetel), the Hands-On Expert (my friend Christian B., still doing fiber optics for the sake of the French Railways), and the Creative Builder (myself). Discussing a new idea or working on a project was always the same story : controversial yet productive, friendly & fun, which might be a dream for many people those days... Think about it this way : the Rational Thinker is  the Finances guy, the Hands-On is the Manufacturing buddy, and the Creative Builder is the Marketing & Sales fellow (what else ? ;-). The perfect set-up for success.

Later, I've experimented the same situation with the Musketeers at Agilent Technologies. We were a bigger team of course, yet working together as one. The outcomes were absolutely stunning.
On the reverse side, I also learned the hard way how the lack of team work (not mentioning the lack of a team per se ;-) can blow your dedication away. When you have nobody to confront your thoughts with all day long even when sitting in the office, better be a freelancer : at least, your clients will listen to you, just because they're paying you for it (well, depends).

The best example of efficient teamwork is the famous medical drama television series Dr House. Says Wikipedia : "The team arrives at diagnoses using the Socratic method and differential diagnosis, with House guiding the deliberations. House often discounts the information and opinions from his underlings, pointing out that their contributions have missed various relevant factors."
In this setup, House is not the one who leads, he's the one who guides the discussion, acting as a facilitator aimed at taking the best out of the brainstorming.
Watching those sessions always reminds the days with Bernard & Christian : tough think tank exercises leading to outstanding results.

Ed. note : I really love the series, for it's really entertaining. My wife says it's because I do pretty much resemble to Gregory House, not because we both have a problem with one leg but because I like to tease people too ;-) 

The Big Biz 3.0 Picture

Because everything * Web 2.0 For The Customer * is in there, here is Patricia Seybold' s Biz 3.0 again.
There is no priority list, as every single 'principle' is as critical as the others. Keep in mind : customer relationships is a constant, open loop.

   

Enterprise 2.0 vs. Biz 3.0

There is an ongoing discussion all over the Internet about the impact of the Web 2.0 technologies onto the internal mechanisms and behaviors of the enterprise. Of course, the tagline is Enterprise 2.0.
To get the flavor, read those detailed articles here and here, and watch the slideshow created by Scott Gavin here.

For all mind-opening or comprehensive those works are, there is one big yet crucial mistake done by their authors : they completely forget the customer. The client. The guy who pays you for the service you offered to him. In summary, the guy who makes your business.

Patricia Seybold, author of Outside Innovation, has it right : " our customers lead us beyond a customer-empowered Web strategy to a customer outcome-driven business strategy ".
Her article "WHAT’S BEYOND WEB 2.0 AND ENTERPRISE 2.0? BIZ 3.0!" is a must-read for those of you who want to understand what Web 2.0 can real bring out to your business, today, and tomorrow.

See the table Patricia has created to summarize her thoughts (and mine ! thanks to... the Wbe 2.0, I don't have to do it myself ;-). It's all in there.

Put the customer at the center of your enterprise flow chart instead of somewhere at the right hand side, and you'll be ready for the Biz 3.0 era. Which will come pretty soon, when one knows how quickly the Web 2.0 has changed our daily lives.