" Testing the limits of the customer premises " was published a year ago by Tim McElligott on TelephonyOnline.com
The battle for the soul of the broadband customer goes on behind closed doors. But it's not all behind the doors to the development labs where ingenious engineers hatch super-secret capabilities. Nor is it all behind the doors to the central office from which all bandwidth flows. One of the biggest battles is being waged by technicians behind the doors to the den and to the family room.“The home is the new frontier,” said Dave Holly, head of the cable networking division for JDSU. “It has dramatically changed what is being introduced to the network [by end users] as well as the portfolio of [test] tools we must develop and deploy.”
In this new frontier, the key to winning the broadband battle — not that there ever will be a clear-cut winner, only interchangeable market leaders — may depend on the weapons, or tools, with which service providers outfit their technicians.
With FTTH and FTTN implementations in full swing, significant changes are taking place in all aspects of network testing that will affect not just an upswing in the sale of test gear, but how, from where and by whom live networks and services are tested.
There are still those vendors looking for ways to “outfit the Super Tech,” said Peter Schweiger, business development manager for optical network test systems at Agilent. But he and others believe that may never happen. In some respects, the technologies are too numerous and complex for technicians to have command of them all. For the same reasons, it is untenable to have a single tool a tech can carry.
Test equipment manufacturers are trying to strike a balance between building what Schweiger calls the “minimum viable product” — a hand-held device with a couple of red and green lights that tests continuity and perhaps a little jitter and response time — and a full-blown analyzer that looks at Sonet, Ethernet and dense wave division multiplexing and acts as an optical time domain reflectometer and perhaps even POTS tester in the same box. He calls it, poetically, the difference between “tools for techs” and “instruments for engineers.”
Much more in the full article here.
The whole Testing 2.0 concept is right at the core of this article : for several different reasons, today's technicians need simple red & green lights tools to test the broadband access (and TriplePlay services) at the subscriber premise. Testing 2.0 goes even further : it's all about making tools for non-technicians.
