Andy Hanselman has posted a must-have presentation on Slideshare. With this "practical guide to creating competitive advantage and improving business performance", Andy goes right to the point : the only way for any business to be successful on the long run is to get what he call " devoted customers " (ed. note : i prefer using the terminology " loyal customers ", as I am myself devoted to their own success ;-)
post-scriptum : Slideshare seems to become more business-oriented those days. A very good news.
