FiberGeneration

The Groupon for Broadband looks nationwide

A startup offering Groupon-style group discounts for Broadband open neutral connections is now looking to connect with potential Broadband customers nationwide. On Monday Ulix 361 plans to expand access to its group Broadband discounts, installer recommendations and Broadband information services to another set of almost two dozen regions across France.

Ulix 361 works by using the power of the group to leverage a low-cost Broadband deal in certain areas. Similar to Groupon, Ulix 361 collects a critical mass of interested Broadband customers in a given area and uses the volume of people to make deals with Telecom operators. Think of the service as a way for entire neighborhoods to go Broadband in one fell swoop.

CEO and founder Olivier Zablocki explained to me in an interview that the idea of the service is to use the power of the group to shield consumers from lack of interest of the Telcos and to connect customers with reputable Broadband service providers. Broadband open neutral connections are a relatively new market in France, and prices, quality and delivery can vary wildly.

However, the bulk of Ulix 361’s deals have been delivered in regions with strong Broadband subsidies like Auvergne and Aquitaine. Ulix 361 has led to about 1,500 Broadband connections being installed since its first pilot projects were done in the summer of 2009.

The new nationwide plan launched this week provides a software tool for customers in regions that don’t necessarily have Open Access Broadband-friendly incentives to attempt to organize group deals and to see approved local Broadband services providers. But the catch is that customers in regions with weak Broadband subsidies probably won’t be able to finagle a group deal as low as ones in Broadband-friendly regions. In those instances, the software tool alerts the potential customers to how much they would have been able to save in a Broadband-friendly region and educates the potential customers about how they can connect with local legislators to ask for Broadband subsidies in their area.

It’s a smart bit of marketing, and it enables Ulix 361 to get involved with changing the unfortunate situation that the bulk of Broadband connections are done in a select number of regions. Ulix 361 says 20 out of 27 regions don’t have adequate Broadband subsidies that can generate economic connections deals. Ulix 361 generates revenue by charging Telecom operators a referral fee of 25 cents per megabit/second of contracted subscription.

Broadband and big data

The nationwide Broadband program is the latest example of an innovative startup turning to web analytics, big-data tools and smart algorithms to try to deliver more Broadband installations in France. The company has launched a Facebook app that shows how much savings a home Broadband connection is producing. Ulix 361, though, uses a monitoring device called the Spoutnik that a Broadband installer deploys at the home and that can track the current status of all the connected devices, their individual and overall power consumption, as well as the electricity eventually generated by renewable energy systems, e.g. photovoltaic solar panels.

Ulix 361 isn’t just using an idea that’s similar to Groupon; Ulix 361 also shares Groupon’s will to stay independent of the Big Guys. Recently, Olivier and his shareholders turned down an offer from Google, who is definitely seeking for field-proven, customer-focused, expertise in the Broadband area.

 

Editor Note : original article here.

I've Quit Facebook. Here's Why.

Introducing Fiber To The Church, Take Three

The FTTH Forum organized earlier this week in Lisbon by HanseCom has been quite a nice success, with a large audience, mostly coming from Portugal of course.

I was the only French, together with Roland Montagne of IDATE, to speak at the conference, which was pretty much held by the "Dutch Connection" ! A piece of evidence that the Open Neutral Access approach is still not a standard thinking here in France...

Actually, I was supposed to be part of two panels : the one on Muni Fiber, and the one on new cabling techniques. I must admit : due to my hectic agenda over the last few weeks and my current focus on Rural Broadband, I totally forgot the second point and did only prepare the first. I realized my mistake... the morning before the panels, scheduled in late afternoon !

By chance, Hassan Clausen, Managing Director of HanseCom and organizer of the event understood pretty well the situation, and let me withdraw from the New Cabling stuff, which gave him the opportunity to get 3 speakers at each panel. I'm glad my mistake finally allowed Uffe Mogensen, CEO of GM Plast, to deliver a fantastic presentation on micro-trenching techniques.

 So, as planned, I did present the Bottom-Up approach for deploying Fiber in Rural areas. To start with, I explained why the usual way of deploying municipal Fiber-To-The-Home networks in France is never satisfying for the citizens - see Pau Broadband Country or Gonfreville-l'Orcher : as the people were not involved in the project at the very beginning, they are to reject it quickly as soon as something goes wrong.

That's where the "Top-Down" strategy fails. Enters the "Bottom-Up" approach : help the people solve a real problem in their daily life - what we B2B marketeers call "the customer' s pain", and go a step beyond by offering them something else on top of the solution used to fix this problem. Work with them to define the solution, work with them to test and implement it. Doing so, you will get the citizens adopt the solution, as they are part of its design' process.

The first question is: is there an Open Neutral Access Fiber nearby ? If the answer is "No", then... well, look for alternatives (which are not part of this discussion, sorry !). If the answer is "Yes", then the next question is: can Fiber help solving the problem ?. If the answer is "No", bad luck for me (and you, BTW ;-). If the answer is "Yes", then let's work it out with the customer, er., the Citizens.

 That's the Bottom-Up approach for deploying FTTH Fiber-To-The-Home, starting by the Church. Why the church ? Simply because in each and every small city or village out there, there's a church - or a synagog, or a mosque, or a temple, whatever religious construction that is (or was...) the heart of your town, with active social life around, e.g. a pub, a grocery store, a book store... The idea is that simple : get the Fiber to the very heart of your village, and get the people build a community around it. They will adopt the project, because they will be part of it, playing an active role.

Actually, that's nothing new. Think of the Web 2.0 stuff: how did all those famous startups which we all know today, the Facebooks, the Twitters, the YouTubes, proceed at the beginning ? Got an idea, test it among a bunch of buddies, then once the idea went polished enough, extend the testing phase to a larger audience, who will help fixing the bugs and adding new features, then launch the product publicly. And still keep their users onboard by creating a true community spirit. There's no difference with what Seth Godin, the iconic Marketing guru of the Blogosphere, calls the Tribe. 

In the business, how do you get customers to use your product ? You do evangelize them, right ? Here, with Municipal Fiber-To-The-Home networks, all we need to do is the same. Hence the Church.

Let me evangelize you. Here is the presentation, available for download on Slideshare. I give three examples of actual projects based on this bottom-up approach.

Disclaimer :  I'm currently working as a consultant for two of those municipalities: Montmirail and La Grande Paroisse. The two projects are ongoing, both in the preliminary phase of network design and definition of the first targets (low-investments, boot-strapping...). The project concerning Val d'Isere has not been approved yet - we just started the discussions a couple of weeks ago.

Fiber-To-The-Church

View more documents from Marc Duchesne.

Post-scriptum : this idea of bringing Fiber Broadband to a community is pretty well spread in the Anglo-Saxon part of Europe, not speaking of the US of course. See what fellow Guy Jarvis is doing in the UK with his FibreStream organization, or Frans-Anton Vermast of i-NEC in the Netherlands and elsewhere (interview by Costas Troulos of Broadband Prime here). Although this kind of spirit is not that common here in France, I'm convinced that involving the people right from the beginning of a project as big as bringing fiber to their home is the only way to go when public money (means your taxes and mine) is at stake. Frans Anton has found a nice tweak to the FTTH acronym in the Municipalities environment : FFTH, Fiber FROM The Home...

Amen, and Carpe Diem ;-)

Yepee! I am a Twitter Power-User !

According to Robert Moore of RJ Metrics, "a on-demand database analytics and business intelligence startup that helps online businesses measure, manage, and monetize better", who published on TechCrunch a well-detailed article on Twitter data from an investor' s perspective, I belong to the smallest portion of Twitter users, with more than 500 followers, over 500 updates, and more than 3,200 tweets sent (excluding the 1,400+ tweets from auto-RT of @FiberNews).

Now the question is: how do I monetize my status ? ;-)

I strongly recommend that you read this article: it's full of interesting informations on how people do use Twitter. For Marketeers of all sorts, that's a gold mine.

The Truth About FTTH In France

Over the french Culture & Medias magazine "Telerama", journalist Samuel Gontier has published last week the apparently true story of his encounter with FTTH Fiber To The Home.

This story is the exact reflect of the actual situation in the country with FTTH install :

- the contractors, coming from the Enterprise world, are not used to deal with people like you and me, read the Residential market.

- budget constraints and obsolete technics make it difficult for the technicians to overcome material issues such as fiber layout.

The article being written in french, I will do my best to translate it within the next few days. However, you can try a Google Translate from there.

I will also elaborate on my personal view on the problem, which is, IMHO, the real reason why FTTH deployments are not so important at the moment in France : lack of skilled technicians and lack of state-of-the-art organizations are slowing down the whole stuff. Among a couple of other issues of course, such as the fact that private/listed Telcos make their profits on Copper and Cellular, not on Personal Care services...

The Daily Life Of A Fiber Installer

Watch this. Would you want to be a fiber optic cable installer in Vietnam ?...

Feedly: How To Develop A New Product The Collaborative Way

You probably have heard of Feedly, this fantastic Content aggregator which makes RSS feeds reading as appealing as on a real paper magazine - that is, on top, your own self-made magazine.

An early-adopter, I'm using Feedly since Day One. I'd better say "was using", since Feedly is a Firefox-only extension: as many of us Mac users, I switched back to Safari with the 4.0 beta version of the Apple' navigator. So, bye-bye Feedly and its amazing user-experience. Welcome back, Google Reader. 

Reader is powerful indeed, however it doesn't provide this special touch that makes Feedly so sexy to use all day long. It's like comparing a PC running Windows Seven with a Mac running Leopard, see what I mean ?

That's why lots of us were yelling at Edwin Khodabakchian, the smart guy behind Feedly: "Give us a Safari version, quick !". Ed listened to us. Feedly for iPhone is coming - most probably as a beta version together with the upcoming iPhone 3.0 software release. How does Edwin and his team work on this new product ? Simple: they leverage on existing tools to talk to the User.

Which tools ? Well, since Feedly is a typical Web 2.0 application, those are Web 2.0 tools. The blog obviously, Twitter, Google Docs - see the product roadmap here, just amazing - the outstanding Customer Support service GetSatisfaction, and FriendFeed, where everything is discussed.

You may want to have a look at the numerous posts and comments on FriendFeed: it's a marvelous example of the power of Web 2.0 to get and keep in touch with the end-users. Customers feedback, Power-Users suggestions, ideas sharing: everything a Product Marketing fellow dreams of is there, at your fingertips. The benefits for the company ? Countless. For instance, the speed of the development is dramatically increased, as people can instantly react to a new idea. The features set at the first release is the one people are expecting, because they've participated to the new product generation process. And, on top, the adoption rate can be quite fast, provided a) all the people who participate are de-facto beta-testers, and b) the product is theirs.

Web 2.0 hype is dead, because we already live in the Web 2.0 Age.

To contribute to Feedly For iPhone aka "Project Nitro", go here: http://friendfeed.com/feedly-iphone

Your Business Card Says It All

I recently changed my personal "business" card for a mini-card made by the folks at Moo.com. After a few weeks giving it away here and there at conferences or meetings, I can tell: it makes the difference.

People really look at it, asking me questions such as "Where is this ?", "Who made it ?", "Aren't you afraid people going to lose it?". The thing is, no matter the question, this mini-card helps engaging the conversation. It does the in-grouping per itself.

For instance, the photo is a snapshot from the landscape as one can enjoy from the Boulevard des Pyrénées in Pau; however, lots of people start by claiming "hum, looks like [this place]", the place being one they obviously went before - I've heard Tunisia, Florida, California. I then let them enumerate other possible locations, to finally tell them the answer: "it's Pau, France". Most of the guys are surprised, offering me the opportunity to explain the beauty of the Pau Broadband Country.

The lesson of this is well known on the other side of the Ocean since years, however it's quite nice to experiment it on a daily basis: to stand out of the crowd, be different.

By the way: the Moo mini-card don't fulfill Guy Kawasaki's rule: the font is a bit too small for guys like us reaching the 50-yo frontier  ;-) 

Just for fun: since 2003, I used three different formats and styles for my personal business cards. See the picture - the U.I. card is obsolete - I no longer have a foot in San Fran or Dubai, yet I still like its design (self-made, thanks ;-)

Twitter For Dummies

For those of you who still wonder what's this 'Twitter' thing everybody in the Blogosphere is writing about, here's THE pitch, by the folks at Common Craft. Just lovely AND effective, as usual.

Twitter-Based Marketing Per The Book

Evangelism and Marketing guru Guy Kawasaki has posted a 10-points explanation on how to use Twitter for business. That's "Twitter for Dummies", if you wish: a must read for all of you don't have a Twitter account yet.
I often wrote here and there that I wished we Agilent Musketeers had such a tool at our disposal when we were developing our flagship product: there is no better way to reach and keep in touch with the end-users.
That's why I as many other folks out there are putting Twitter at the center of (product) marketing strategies, whatever "marketing" means for you.

You can start following Guy Kawasaki here. Me: here.

Lightwave Magazine Enters The Fiber Age

The fiber-optic communications community' s reference Lightwave magazine will host its first online virtual conference & tradeshow: Optical Access '08.

Optical Access '08 will be held Thursday, December 4, 2008, from 10:00am to 4:00pm EST, on the Web.

Says the press release:

The event will feature a full roster of live, on-demand conference sessions plus a virtual tradeshow floor complete with exhibit hall, media center, and networking lounge.

Vincent O'Byrne, senior member of the technical staff at Verizon, will kick off the day-long agenda with his 10:00 AM EST keynote address, "A Carrier Perspective on Next-Generation Optical Access." O'Byrne will give the Verizon viewpoint on what's ahead for FTTH, including technology requirements and deployment strategies.

More about the event here. To register, go here.

For a virtual demo tour, follow this link.

A New Web 2.0 App : Feedlytwitterlicious

Since a couple of weeks, I'm posting more and more on Twitter than on this blog, as many people out there in the Blogosphere.
Reading Guy Kawasaki' s advices on how to pick up followers on Twitter, I realized that I do share links for the rest of the Twitterers, but also for myself, using the service as a fast & easy substitute to Delicious.

Actually, each time I find an article interesting for the business in my Feedly pages, I click on the 'Tweet' button below the headline. Boom, the link goes on Twitter. Sometimes, I add a short comment or note after the linked URL, and that's it. Fast and simple sharing.
However, I continue to use Delicious as my main depository for bookmarks, as the tagging feature makes it easy to retrieve information.
You can find my Delicious page here, and follow me on Twitter here.

Monday: No More My Blogging Day

Paul Boutin of Wired gives a pretty accurate look on the Blogosphere 2008. To make it short, amateurs' s weblogs are thing of the past, being replaced by Twitter, Flickr, and Facebook.

I'm 100% on the same page. Blogging requires so much time that either you do it the Seth Godin' short-form, either you keep your blog for the long-form *in-depth* articles.
Since a couple of months now, I'm part of the trend : moving to micro-blogging, thanks to Twitter, keeping FiberGeneration for the "long" stuff.

Actually, I do have plenty of material to publish here, with my different jobs within the Telecoms/Fiber/FTTH world : the many projects open on the Pau Broadband Country, the training & education with eXperide, etc. Unfortunately, Code of Conducts and Confidentiality agreements there hinder me to write about what makes most of my days since a year now. Finding ways to eventually post a couple of news here and there is fun, yet time-consuming : how to avoid legal issues when I want to publish a photo of a field-trial or a short note on a check-point meeting.

Plus, as many of us, I spend lot of time commenting and contributing to discussions on others' s blogs. That's the good-old-Usenet made modern.

Now, the funny part. Almost two years ago, I wrote a post titled "The Asymptotic Twitter Curve", which I started with those words : "Monday is going to be my ' blogging day '." The subject : a newly launched Web 2.0 service so-called Twitter. The post ended with this (really interesting ;-) question : "Today, I wonder if the Web 2.0 thing as a whole is not turning out to be a new Bubble : who cares about what I am doing right now, but myself or my wife ?..." I was then far away of thinking that one day, I would rather tweet than blog. To my defense, I was also far away of thinking that one day, I would have a tiny Internet device in my pocket, 24/7. The iPhone and its myriad of Twitter's clients
: the perfect fit for (micro)bloggers.

By the way : you can tweet me @mduchesn .

This Is My First e-Passport

Thanks to Orange Labs's ePassport tool, everybody with a presence on the Web can get her e-passport. Here's mine. Well, not exactly, as there seem to be quite a handful of "Marc Duchesne" out there in the CyberSpace.
Anyway, once such minor glitch will be fixed (maybe I should find a unique cyber identity ?), I hope someday such an electronic ID will be enough to travel to the US - hey, imagine your e-Passport on the iPhone : seamless/painless security checks, thanks to RFID, voice/eye/fingerprint recognition, etc. Maybe Administration Obama will go for it...

Finger In The Win-nose

That's the snapshot of the message panel I've got today on my %)/&# Dell laptop.

For those of you who don't read french, Microsoft Windows was protecting my PC against Microsoft Windows. That's how you build trust & confidence with your end-users ;-)

Web 2.0 to the Rescue

In her recent post on how to improve your customers' s experience during those harsh times such as the ones we're entering, Patty Seybold explains the different ways to use Web 2.0 tools to keep in touch and even reinforce the relationships with them. 

Here's what Patty writes :

If you are forced to throttle back and/or delay customer-critical IT projects right now, consider some much lower-cost actions you could take. Each of these can be done by a relatively non-technical person and set up in a matter of minutes!

1. Adopt Web 2.0 “pay as you go” cloud-hosted applets rather than large monolithic internal ERP applications.

2. Develop interactive gadgets and widgets to deliver up-to-date interactive functionality and information via your Web site(s) and portals. 

3. Use SMS, twitter, and instant messaging to communicate with customers. 

4. Use Wikis and shared collaborative spaces to coordinate across organizational boundaries. 

5. Encourage customers to take polls, contribute content, photos, videos, tags, and reviews to make your company's Web site more compelling and to help customers make buying decisions easily. (Hint: you can use third-party widgets to do many of these things.)

Keep in mind what Peter Drucker said : this is the customer who defines your business. He wrote that in the early 70's. Now that we have Web 2.0 apps & tools at our service, it would be a great mistake not to leverage on it.

Read the full article here.

The Smartest Greenest Exhibition Booth I Ever Saw (and more)

Yesterday, I've spent 3 hours only at the Paris Auto Show. My focus : the "green" cars. No deception : Hybrids, electric, and hydrogen prototypes, pre-production units, and production cars were all over the place. See my Flickr set for a brief overview.

Created with Admarket's flickrSLiDR.

Among several really interesting machines and concept cars, the Solo 2008 imagined by the Hungarian Antro Group is the one which kept my attention. Not only because of its exterior and interior designs, which both are eye-catching: the overall concept of the project seems to be drafted from scratch, as true breakthrough innovations always are.

Read the short story here.

" Goal of Antro Kht.: as a non-profit organization, developing and working out alternative vehicle and resource concepts as well as innovations, taking part in creating prototypes.

Objective of the ANTRO Group:

• shaping a future that concentrates on humans
• satisfying the needs of conscious shoppers
• developing new car and vehicle alternatives
• inspiring community cooperation
• applying innovative materials and technologies
• creating a variable vehicle family "

That's from Hungary, folks. Not Silicon Valley or France (I have quite some doubts such an initiative would be possible here, for French generally dislike open non-profit ideas).

Antro is going to open its capital to private investors soon, is looking for distribution partners, and is accepting registration for pre-orders.

Of course, I discussed a while with the booth attendants. A young and shy Hungarian guy, who doesn't speak french at all (I imagine his nightmare on the week-ends at the show, when Mr. & Ms. Dupond of Aubervilliers - or any other place in France, no offense folks - stop by his booth), and a pretty nice Hungarian woman, speaking english and french like me. Both smiling and engaging, which is rare in such crazy environment such a crowdy day.

For sure, I didn't get her business card, but Antro' s managing director' s : Zsolt Magyar. Google this name, and you'll find this Zsolt Magyar. Can a "Hungarian born, Los Angeles based Production Sound Mixer with more than 7 years of experience" (imdb.com dixit) be also the lead economist at a green tech startup based in his mother country ? Why not. I'll find out this soon, as I'll get in touch with Antro for some sort of new venture I have in mind for the Pau Broadband Country.

Anyway, the actual team is impressive, although I'm definitely not familiar with Hungary and its ecosystem. At first sight, it proves the project to be really serious.

Now, why this free ad for an unknown startup in an unknown country ? Because of the Antro' s booth at the Paris Auto Show is made of... carton. Carton, wood, rope, linen fabric. Amazing. They've pushed the concept of sustainable development to the overall product marketing process. That's the clever thing. I never saw a exhibit in carton before. That's why I think those guys got it right. They understand the true meaning of being green. For them, "Green" is not just a marketing gimmik to gain customers 's attention. It's their philosophy.

See it by yourselves :

the door of the cabinet

behind the desk

the information panels, right on the floor

even the flat display is made of carton - no, that's a joke

Now you get it too, right ? So, next time you do think about being green, think Solo 2008.

iPhone, Therefore I Apps

[updated Oct.6, 2008 9:04PM CET]

Here are some screenshots of my iPhone 3G : the 6 pages of the Home Screen - as of today, since the actual number grows as fast as the Stock Market plummets -, plus several of my favorite apps.

You'll see : Obama'08 (which I use both for personal interests and professional ones), James Bond' "Quantum Of Solace" (I swear : for business purposes only, although I really love the James Bond' franchise since Pierce Brosnan took over the role), Air Sharing (great app for presenters, should there be a WiFi hotspot available), Twinkle (much better than Twitterrific, actually), GoogleReader (as long as Feedly won't run on the iPhone ;-), LiveRadio (by Orange), and WhereTo (I like the GUI, pretty close to what I'd like to implement on iPhone-based FTTH Testing instruments...).

Created with Admarket's flickrSLiDR.

Swarm : The Blogosphere Made Universe

Absolutely marvelous. See here by yourself. Thanks to the folks at Digg for this fantastic app.

Once you're in the Digg' s Labs site, you may want to play as well with Stack, BigSpy, Arc, and Pics. Better    go there during lunch break or at night, otherwise your day will be screwed ;-)

Typical French Kiss *, Without The Simple...

This is the photo of one newly renovated part of the CNIT exhibition & conference center down there in Paris-La Defense. Look at the stairways : the escalators stop at mid-level. Very easy for people carrying heavy loads (joke)...

* KISS : Keep It Simple Stupid.

iPhone, Broadband Fiber, Web 2.0, and me

[updated 09/17/08, from a Mac ;-) ]

I'm typing this post on my iPhone 3G, whilst enjoying a delicious tartare at the "Berry", one of my favorite restaurants here in Pau. Connected to the Net via 3G, of course. The last couple of days have been quite busy, as my boss Jean-Pierre Jambes and I are preparing a series of strategic events over the next two weeks. Among those events, there's the presentation on Thursday of the "FTTH School" project that we've been working on since last winter. Shall the Gods of Broadband here us, it's going to be a sort of World Premiere, with a pretty intensive use of ultra-broadband to deliver training courses and stuff. The other event we're preparing : the Odebit'08 conference, to be held in Paris next week. I've been spending the afternoon creating and editing the Pau Broadband Country' presentation. A slideshow made with Keynote of course, made of photos and a video. And designed for... the iPhone : we won't use a laptop to run the slideshow on the booth, but an iPhone connected to the larger display with the wonderful Apple-made AV cable. There's many more than one thing to share with you : how I recently boosted my network and started some really intersting experience sharing thanks to Linkedin' a Discussions feature; or how I know twitt more than ever, thanks to the iPhone 3G and Twitterific. But I have to stop writing, as the tartare is getting cold (joke ;-).

Are The Web Leaders Deaf ?

Earlier this week, YouTube added Close Caption to its features set. As lots of people around the planet, I've been waiting for it since months- not that I'm deaf myself (at least not according to my last check-up last June), but I like to think from the end-user side.

According to TechCrunch, "[this] will not only allow videos to appeal more directly to foreign audiences, but will give YouTube excellent data for searching videos and targeting ads to them."

Go to the YouTube to read the whole announcement :

Here at YouTube, we're always trying to find new ways to enrich your viewing experience and to help video creators reach a wider audience. As part of this goal, we've added a new captioning feature which allows you to give viewers a deeper understanding of your video. Captions can help people who would not otherwise understand the audio track to follow along, especially those who speak other languages or who are deaf and hard of hearing.

You can add captions to one of your videos by uploading a closed caption file using the "Captions and Subtitles" menu on the editing page. To add several captions to a video, simply upload multiple files. If you want to include foreign subtitles in multiple languages, upload a separate file for each language. There are over 120 languages to choose from and you can add any title you want for each caption. If a video includes captions, you can activate them by clicking the menu button located on the bottom right of the video player. Clicking this button will also allow viewers to choose which captions they want to see.

Some of our partners have already started using captions to offer you a better understanding of their videos (even with the audio turned off):

- BBC Worldwide: captions are provided in five different languages on this clip from Top Gear.
- CNET: tech product reviews from CNET's Crave blog.
- UC Berkeley: footage from the Opencast Project Open House.
- MIT: full lectures on subjects like Physics.
- Gonzodoga: English subtitles on this awesome Japanese animation.

We hope captions will serve to tighten the YouTube community by bringing together international users from different cultures.
We're excited to see what kinds of fun and creative uses for captions you'll be coming up with for your videos!

I read the TechCrunch article and the YouTube post twice : I haven't seen any mention of hearing impairment, whilst this Close Captioning system is the perfect tool to give access to videos to the deaf people, right ?

Then I googled "YouTube closed caption" (btw : I used Ubiquity for this : fast & easy): only three out of the ten sites on the first page are citing disabled people as the target users of this new feature. That's Media Bullseyes, CNet' Webware, and - no surprise, provided the name of the site : 4HearingLoss.

IMHO, that's really not much. Lucky Web 2.0 key players : they suffer no disease...

The Ubiquitous Firefox

Since Day One, I'm a fervent user of Firefox 3.0. Fast, simple, flexible : to me, FX3 is more powerful than Safari 3, and easier to use than Opera 9.5.

Firefox is therefore my default browser on my Macs and the PC. Each of them with the same setup, thanks to the Web 2.0. My favorites extensions : Feedly for reading my RSS feeds, Yoono for sharing stuff for myself between my computers, and to share things with the World too, and Piclens for pics & vids browsing and viewing.

Yesterday, the Mozilla Labs introduced a new add-on : Ubiquity. Read the description, watch the video, and install the first release. You'll discover a brand new way to deal with the Web. Absolutely stunning. Ubiquity might be the Web 3.0 (no typo ;-) for the rest of us.

We Mac users recently became used to hit the Space bar quite often - not to create a space between two words, but to read a document w/o opening the corresponding app. With Ubiquity, we're going to hit this Space bar even more often.

Ah, I forgot : for those of you who are still on IE, Mozilla Firefox is there.

We Feel Fine : Emotional Rescue For The Back To Business Days

Flying back home recently, I watched Jonathan Harris' talk at TED2007 : "The Web's Secret Stories".

A New Yorker artist and scientist, Harris is leading an outstanding project : "We Feel Fine".

It's all about people' s feelings. Amazingly captivating. Just this little warning : it's so captivating that you may end up spending the whole day exploring the Web through Harris and his team' s eyes. Quite a nice way to forget the rude reality of the daily life at the office ;-)

The We Feel Fine website is here. The core stuff is there. Peace Out, Buddies.

iPhone, Therefore I Am A Presenter Of The Web 2.0 Type

I just received my iPhone 3G this morning. Setting up the whole thing was a matter of minutes, thanks to iTunes and... MobileMe, which worked quite well for once. 

Now, the question is : what am I going to do with the "old" one ? Simple : I will use my 1st gen. iPhone as a portable device, for presentation and training events. Actually, it turns out that an iPhone without its SIM card is... an iPod Touch (with a camera ;-).

You can then use this 1st gen. iPhone to display photos and videos, listen to podcasts, etc. Connect it to a TV or a video projector, and boom, you get the ultimate presentation gear. Which you can even leave to your customer after the show *. Bonus : if you come close enough to a WiFi hotspot, you gain access to the Internet and all your favorite Web 2.0 apps...

That is the beauty with everything Infinite Loop : you never throw an Apple-branded device away. You can always recycle it for a different usage. I mean, not as Michael Arrington does with his Mac Mini...

* This is a wonderful sales trick I've learned at Agilent Technologies. Each time we were demoing our flagship product - the Mini-OTDR - to a new prospect, we were offering a free loan right on the spot : "we can leave it to you right now, so you can test it by yourself", and that was it. We knew this "try & buy" proposal was a killer.

That's Why I Need A 24/7 Up-And-Runing iPhone

See here.

Hey, Apple : Could You Please Mobile Me ?

Using a Mac since 24 years, living the all-Apple digital lifestyle at home, and the as-much-Apple-as-I-can at work, I consider myself as a pretty loyal customer to the Cupertino' s folks - to be honest, I'm a so-called "Mac-maniac", which is sometimes annoying for my co-workers and customers.

I'm also a very loyal admirer of Steve Jobs - some would say, I'm a "fan" of Master Steve. For instance, I moved to the NeXT Cube as soon as the black jewel was available here in France, just because it was "made by Steve".

I bought the iPhone the (second) day of its release in France, and I will get the iPhone 3G on Monday (thanks to Orange).

3 Macs at home, 3 iPods, and 2 iPhones soon : that's quite a nice package, I think.

Of course, I'm was a .Mac subscriber since Day One, and I moved to MobileMe (and iPhone 2.0) as millions of others last June.

That's the problem. Since the switch from the old .Mac services to the modern/state-of-the-art/Web2.0-style MobileMe, and the upgrade to the iPhone 2.0 platform that includes the AppStore, the whole setup sucks. My 6-months old MacBook often goes as slow as my 5-years old PowerBook, thanks to the Sync mechanism. Sending an email from the iPhone takes hours, due to a mismatch between the MobileMe stuff and the Orange network. Sending a photo from the iPhone to MobileMe ? forget it : the system don't find any shared album, although I've setup and used a couple of them on .Mac months ago. Since the very first app that I've downloaded on the iPhone, I get to reboot it at least three times a week.

Dear Apple, that is not fair. I never asked for all those troubles. I never wanted to think that you start doing wrong things.I don't want to think someday that you look like the guys in Redmond.

When I had to reboot my Duo once a day back in the mid 90's, that was no problem. It was even worst with a PC. When I had to reboot my iMac once a month in the late 90's, it was no problem neither : I was still a "paper" guy. Today, mid 2008, when I have to reboot my iPhone, it makes me crazy. Because I'm an All-Digital guy now, doing Web 2.0 and Cloud Computing all day long, thanks to the Googles and to... you.

So, Cupertino People : when are you going to make my life as simple as it was two months ago ?

Customer Service At The Web 2.0 Age

David Fisher of What Is Noise has a must-read article on Customer Service via Social Media : "How NOT to handle Customer Service via Social Media". Shall you use Twitter or any other Web 2.0 tool to keep in touch with your customers, or shall you be still running an Enterprise 1.0 type of company, the 12 points listed are the very key requirements for any efficient/successful/committed Customer Care/Support/Service center.

Thanks to my own experience with building a such a service within the Optical Network Test division at Agilent Technologies *** years ago (hey, 1999-2000, that was even before the SMS became mainstream ;-), I would add a 13th one : Apologize even when that's your customer who's faulty. Because you're the one who brought the product to the customer.

thanks to Jean-Luc Raymond for the heads-up.

*** personal note : my warmest greetings to my fellow El Nino Juan-Luis, and to my lovely twitter Sandra. Good to see you're doing well in the T&M business.

OMG, Mr. Barack Obama is following me !

On Twitter. Not a joke. See by yourself here. Now I've got to stand out of the crowd if I want to get my green card ready ;-)

That's Why I Love Germany (and Apple too ;-)

Read here, see here. Fantastic. Testing 2.0 dreams made real (Agilent Corporate : no trademark please ;-)

A User Experience That Rocks ( Why I Love Apple )

I'm posting this short note from the kids' s 1999' iMac DV SE. A 400MHz PowerPC G3 chip, 512MB RAM and 20GB internal hard disk, this Mac has been my own machine from November 1999 until the early days of 2003. It's been running MacOS 8, MacOS 9, and MacOS X, from the Beta up to the current MacOS X 10.4.11.

For the basic tasks such as word processing and web surfing this 9-years old computer do the job just fine. Amazingly smooth interactions. No interface glitches. No significant degradation of the overall performances degradation compared to the actual settings - OS + apps - of its birth almost a decade ago. Which reminds me of the good old Agilent Mini-OTDR E6000 : a 8-yrs old test instrument that beats state-of-the-art way more recent machines on every single key feature, but that's another story ;-)

Back to the Mac. Whilst I'm typing this post, I'm listening to music. The local iTunes playing my own library, located on my MacBook (one floor above), through the home network. The iMac is connected on the net thanks to PLC power line communication, 85Mbps plugs. 

In the meantime, my good old PowerBook G4 (which survived a 850°F fire in March 2005) is synching wirelessly on TimeMachine; its backup drive ? a 500GB external hard disk hooked up the MacBook.

Last, I control the iMac' s iTunes with my iPhone, thanks to Remote. 

No hassles, no hurdles. Everything Apple is intuitive, smooth, and dead simple ***. That's why I love Apple.

post-scriptum : besides the internal disk and the memory which I upgraded back in 2002, the only thing I've changed on the iMac is the keyboard and the mouse. Simply because the new Apple keyboard is more convenient than the old one (tiny keys, sometimes clunky touch), and the Mighty Mouse is an amazing piece of Industrial Design per the (Apple) book.

*** of course, you can do all that stuff with Wintel PCs. But can you do it so easily ? Just try this one : remote control your non-iTunes music library with your non-iPhone smartphone. Count how many clicks you need to set up the whole thing, and call me back.

Just This And More (on Pau Broadband Country)

A startup' s cafeteria somewhere along El Camino ? A new building in Dubai Media City ? Not at all. That's the Helioparc business park in Pau, where some of the coolest things are developed in town.

Quick Note On Bugs

Dear FiberGeneration Readers : this blog seems to be facing a couple of issues with the commenting and sharing features since several days. Please be sure that I'm working on it. I'll call on the kind & efficient TypePad support team to help me fix those annoying bugs.

Until then, you may leave your comments on my FriendFeed page here (which is still under some tweaking)

Maybe we're asking too much to the Internet those days...

Alleluia : Twittervision on the iPhone is there !

Just installed Twittervision on my iPhone. Absolutely stunning app. The potential uses in business are countless. I better hurry up creating my Web 2.0 start-up in Pau ;-)

Microsoft SMS : the Stupid Me-too Strategy

Microsoft has just launched its Windows Mobile Apps online store, apparently (you bet) to compete against Apple' s AppStore for the iPhone.

As I've both an iPhone and a PocketPC, I can do head-to-head comparison. I swear, it's not because I'm an Apple Fanboy, but the AppStore rocks and the WinMobApps sucks. A matter of product design, of course : the user experience per se, with the integration of the store into a global solution, the ease-of-use, etc.

For instance, the Microsoft store requires you to install Silverlight, to enable the caroussel type of product selection. Guess what : this feature is embedded into Mac OS X (ever heard of CoverFlow ?)...

That is a pretty stupid strategy from the guys in Redmond (another one ? ;-), proving that Microsoft is struggling like hell to stay... alive.

Funny MacDailyNews take on that one : "Any day now, we expect a post-liposuction Ballmer to show up at some trade show dressed in jeans and a black mock turtleneck saying "Boom!" a lot."

iPhone & MobileMe : Say Bye Bye To The Auto-Reply

Verifying my .Me settings this morning, I've realized something : since I bought my iPhone 8 months ago, I never used again the automatic reply feature for emails when traveling. 

Since the advent of Lotus Notes and MS Outlook, the typical auto-reply looked like this one :

Dear Sender,

Thank you for contacting Marc Duchesne.
I will be on a business trip until October 31st.
During that time, I will have limited access to my e-mail. I will respond to your message as soon as possible.

I apologize for any inconvenience,
Carpe Diem,
_Marc

Now, thanks to the iPhone, I don't care mind being abroad on the road : I ALWAYS have access to my e-mail. Will I reply to them "as soon as possible", that's another story !

The Web 2.0 Typical Disease, or How To Make Your Product Stand Out

I've just cleaned up my .Me (formerly know as .Mac) email inbox, reducing the infernal number of messages from 500+ down to a more affordable 100+.***

Among those hundreds of messages that I sorted, archived, or trashed, more than 20 were confirmations of registration at this or that Web 2.0 new service or new application. I tell you what : I couldn't remember 4 out of 5 of them. What the heck is this or that stuff about, I can't tell.

My first conclusions on this fact : either I start suffering Alzheimer's Disease (maybe I should call on Dr. House) or the service itself wasn't worth the try - which explains why I didn't remember even the names. About names : I'm not the first one nor the last one to say that many of the Web 2.0 start ups have obscure names or products names - that's a Web 2.0 game, actually : choose the most non-sensed name, and you'll get noticed. At least for a short while (see above).

Now, the lesson : if you want your Web 2.0 app to stand out the crowd, make it shine. Make it visible. Make it recognizable. Pick a handful of early adopters, wait a month or two after they've signed up, and then ask them what your product is about. If they're able to answer right on the spot, you won. If not, better think again your model.

*** I do use my inbox as a To-Do list - that doesn't mean I've got 100 to-do items (ever heard of threads ? ;-)

Tip of the day : for those of you don't have a Gmail account yet, create one. Then, use it as a backup for your regular email account(s). I personnaly set-up a special Gmail account just for this backup task a couple of months ago, and I can tell : it's very very convenient. You never sweat again when you delete an important message by mistake : it's still there, somewhere in the Cloud ;-)

Feedly And The Customer Satisfaction Fairy Tale

Since last week and the latest Firefox 3 update (3.0.1), I can't get Feedly running any longer. That's a real pitty for me, as I consider Feedly as the best RSS feed reader so far - for once, you can design your own online newspaper at a fingersnap.

Unfortunately, the automatic FX update stopped the service. No chance to re-install the add-on : "The feedly 1.0b3 could not be installed because it is not compatible with Firefox 3.0.1."

So after several attempts, I decided to call on Feedly' support. I discovered the Get Satisfaction service : technical support the Web 2.0 way. Absolutely stunning, for it is the one place you as an end-user can go and call for help on most of your favorite tools and apps. The list of companies currently being supported by Get Satisfaction is definitely impressive, from the smallest newest startup (say... Feedly for instance) to the biggest largest company (say Apple). Twitter seems to be the number one in terms of questions and support team.

Among a few other Web 2.0 apps, Get Satisfaction is typically the sort of tool which every single Enterprise 1.0 should adopt and integrate immediately. It's a fantastic way to keep in touch with your end-users, by proving them how much you care about their satisfaction.

Actually, this type of service is based on an old concept made modern. In this case, it's Usenet and its numerous FAQs and discussion boards at the Web 2.0 sauce. Nothing new ("the people-powered customer service for absolutely everything") but all new (the ease of use and the flexibility).

As soon as I get my own startup up and running, Get Satisfaction will be part of the toolkit.

ps : my own dashboard is here.

iPhone 2.0 'Remote' : a Small App For A Giant Leap Forward

Shall you have an iPhone or iPod Touch, you can now remote control your iTunes libraries (Mac and PC, Folks) with the little yet jaw-dropping awesomely fantastic Remote application.

Now, once again Apple is showing the way to the Future : how we'll be able to control any *connected* device from our smartphone - er, iPhone.

Possibilities are endless, including for professional applications. ***

More details on Remote here.

*** Call for developers : you 're young, you're open-minded, you're french (yes, some of us combine those three criteria ;-) you're an iPhone/Mac developer : please drop me a line (Twitterers welcome).

ROTFL (Rolling On The Floor Laughing) Seriously ;-)

Here's an ATM machine' s screenshot, captured last night in downtown Pau. What a brilliant customer experience, is it ?!!!

For you geeks reading this blog, here's the MS Windows' s error message :

Question : Who the heck developed this mission-critical app ?

Next question : When the hell will the big guys (hey, you're seeing a large bank here) realize that Windows really sucks ?

Say Goodbye Farewell To Second Life

Second Life is dead. Google just launched its own "virtual world" platform : Lively. The difference with SL ? Lively is entirely Web-based. You don't need to install and run a standalone piece of software, as opposed to Second Life (how many of us have been rapidly fed up launching SL ?...). To play with Lively, you just stay with your favorite browser, aka Firefox 3 (it runs with IE too).

Lively is truly the signal most of us were waiting for to go investigate the potential of Virtual Worlds for business. And it's made by Google.

For a complete review on Lively here by Techcrunch.

Download Lively here. That's the only thing that sucks, by the way : there's no Mac version for the time being, although Mac users are among the most efficient beta testers because we easily become early adopters...

Cycling At The Fiber Age

Le Tour de France will make its annual stop here in Pau next week. The city is readying for the big show, with signs, ads, and welcome events popping up everywhere. In the meantime, the new release of the blockbuster "Pro Cycling Manager" game is on the shelves.

Among the key features of this 2008 version, there's one which rings a bell to me :

" Play in single and/or multi-player mode (allows up to 20 players over the Internet or via LAN). "

Imagine the benefits of FTTH Fiber-To-The-Home for such a game : no more players number' s limitation, so that you could be part of a *real* 200+ racers' peloton, even better graphics, and a faster speed of reaction for you to counterattack your rivals...

FTTH does offer many other possibilities to practice sports like Cycling or Skiing. For instance, imagine home-trainers connected to the Internet, simulating a real competition between cyclists for their  indoor training during winter...

Shall you be a game developer loving Sports (e.g. Cycling, Tennis, Ski, Rafting, etc.), please feel free to drop me a line : Pau is the place you should be.

IM-Translate Goes To Microsoft' Windows Live

My friends of IM-T have reached their first major milestone : their Messenger plug-in is now referenced on Windows Live' s Gallery.

That is an amazing success story for the young start-up, formed by my old yet always up-to-date friend Georges Pantanelli and some of his developers.

Since the IM-T' journey is quite an unusual adventure, I've asked Georges a couple of months ago to post its diary here on the FiberGeneration blog. Now that they're WindowsLived, he has a bit more spare time to share it with you. Stay tuned for Mister Georges' s first post - due sometime by next week, as they say in the Web 2.0 area -)

post-scriptum : shall you know somebody able to help IM-T to get in touch with the US press, you can contact Georges at : [email protected]

"Fete du Tres Haut Debit" Running Notes

Yesterday in Mortain, a beautiful small town a few miles away from the Mont St Michel,was the 3d Ultra-Broadband Conference, held by the french optical cable manufacturer ACOME.

Here are my running notes, as is - means no re-writing * ( my personal comments under brackets ) :

Regis Paumier, CEO, ACOME. keynote speech :

- CETHD Center of Expertise for Ultra Broadband : 1,000+ visitors to date (note : opened mid 2007)

- there are many issues with Quality and Maintenance (on optical networks, FTTx)

- key issue in France (on FTTH) : rural environment.

Ms. Agnes Huet, President, Comptoir des Signaux. market survey by the FTTH Council Europe :

- FTTx networks Business Model :

a) OpenAccess is mandatory

b) Operator vs. End-User : capacity becomes commodity; extends potential services; puts the End-User at the center of the market.

- User-oriented solutions : puts the End-User at the epicenter of the system : dynamic bandwidth allocation, dynamic services allocation.

- Open Access / Open Networks not widely adopted in France : very few existing networks allow such services.

- xPON infrastructures limit Open Access systems.

- Collectivities want to : investigate all potential solutions; model contribution and ROI.

- Collectivities claim they don't have visibility on those solutions (hence the need for permanent live show-rooms).

Yves Le Mouel, President, French Federation of Telecoms (i.e. : Operators) :

- FTTH in France : need 100k new subscribers per month to be considered "mainstream";

- Investments : estimation = 10 Billions euros over 10 years (see recent announcement by SFR - link in french);

- New Business models must be invented, because based on abundance of bandwidth and services;

- the key question is : how to deploy a complex infrastructure to deliver services the simplest way (note : hence the need for a complete paradigm shift. Think Different);

- how FTTH will win by 2012 : the Killer App.

- the Killer App : images, video, online gaming, music, unlimited storage (read : Cloud Computing);

- services : teleworking, telemedicine, teleassistance, telemonitoring, online shopping;

- QoS : PnP, Easy2Go, AlwaysOn.

- avoid the Digital Divide : think Geography, Social, residential customers vs. enterprises...

- issues to be fixed : evangelisation, training & education of networks' deployment professionals (comment : good to hear that from the operators themselves);

- this represents more than 100,000 jobs (comment : good to hear that one too. I personally claim FTTH is a unique opportunity for new jobs and businesses creation, since months);

- target FTTH France 2012 : 3-Mo new subscribers per year. Same as ADSL. (comment : on this one, I slightly disagree : ADSL is easy to deploy, because it uses an existing infrastructure. FTTH : you need to install at least the last mile).

Thierry Houdart, Deployment Director, Axione (ETDE groupe Bouygues). an innovative solution for optical cable deployment :

- install the optical cable along the low-voltage power distribution network;

- speed : up to 1-km per day, by 2 technicians;

- no traffic disruption (road, power, telecom, etc.);

- capillarity : the fiber cable can go right to the end-user;

- infrastructure' cost : divided by a factor of 2 to 3 compared to existing traditional solutions, e.g. buried cables;

- green deployment : lower the CO2 emissions by 50%.

My personal take (this time w/o brackets, because it's a pretty crucial point ;-) : I assume the cost of deployment with this new solution is less than 30€ per meter, all together - site survey, components, installation, etc. Let say we can achieve 15€/m : a fantastic quantum leap for FTTH. 

This solution is a true paradigm shifting one anyway : the split of the cost of deployment is no longer 80% civil work and 20% components + instal; it is now 20% civil work and 80% components + installation. On top, it's an eco-friendly solution. Fiber finally goes Green. Brilliant.

* I wish I could capture notes this way ;-)

Web 2.0 At Its Best : Feedly

For those of you who a) use Firefox 3, and b) a RSS feed aggregator & reader, Feedly is the add-on you need.

Read the comprehensive presentation here on Mashable, so you'll get the whole picture.

I use Feedly since Day One (as well as Firefox 3, of course) : it's both simple and powerful, flexible and easy to set up and use. The page looks like an online magazine (which it is, at the end of the day), unlike Netvibes or GoogleReader. With its typical Web 2.0 attributes, such as The Wall where others can share with you recommendations and annotations.

Since Feedly is an add-on to your browser, you don't need to go to Netvibes or GoogleReader any longer : set Feedly as your homepage, that's all you need to do. Sure, you can do the same with your traditional RSS reader, but it's not "integrated" into your browser.

I'm convinced Feedly is another step forward to the true Enterprise 2.0, since it enables the user to aggregate multiple information and content onto a single page without the need to connect to an external website. A brief look at the Feedly's mash-up diagram tells me we've now everything in hands to create, implement, and truly use simple yet efficient & productive vertical *Web 2.0-based* applications...

The World In A Words Cloud

This is my Del.icio.us tags' list as seen by the lovely yet addictive Wordle cloud generator.

A wonderful tool to analyze a text to find out the most frequent words in it.

See here the result on a 12-pages document I wrote back in 2002 at Agilent Technologies for the introduction of a new product : the Modular Network Tester. This document was aimed at presenting the new platform to the sales channels. Look at the corresponding cloud, and you'll get the message ;-)

Thanks to Bruno Giussiani for the heads up.

Broadband Washroom

The lovely city of Pau is truly The Broadband Country. See this hand dryer in the restrooms at the Pau airport. The Dyson Airblade™. It wipes your hands dry in a matter of seconds, the time for you to realize that it's done. When hygiene and fun meet. That's innovation, Folks !

For more details on the Airblade™, go here.

You may read the whole "Why Airblade" section : it's a pretty nice lesson of product marketing.

Also, the Customer Service part is a model. I never thought hands drying could be so interesting.

Freak This

Seen in Pau yesterday, this banner at a perfume shop. Just curious to learn what a "Nail bar" consists of.

Microsoft Does It Again

[UPDATED 1:15PM CET, this time with links and tags]

Microsoft does it again. What ? Copying Apple ! See this demo of the forthcoming new OS from Redmond, so-called "Windows 7". Everything single thing you see there is already available on the iPhone and the Mac platforms, thanks to Mac OSX 10.5 aka "Leopard", should Apple release touch-screen based Macs in the next couple of weeks. 

To get a multi-touch UI on a PC, you'll get to wait until, hum, 2010. Until then, you be sure I'll be playing with my MacTouch since a while ;-)

"Second Life: Virtual Worlds and the Enterprise"

A must read essay that I've discovered today whilst surfing on Bruno Giussani' s LunchOverIP blog : "Second Life: Virtual Worlds and the Enterprise", by Susan Kish. It was published last year, but it's still pretty valid and useful for those of us who want to better understand what are the possibilities offered by the Virtual Worlds in the Enterprise.

Download PDF here.